File Updated by Another Program

DataGraph Forums Technical Support Support Desk File Updated by Another Program

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  • #9624
    joel turner
    Participant

      Hi,

      I use Onedrive to store data and have recently started getting a very annoying error on Datagraph that the file I’m working on has been updated by another program. I’m assuming this is related to working on Onedrive but might be wrong. It pops up every few minutes and can really be very disruptive. Any idea of how to stop this happening?

       

      #9625
      dgteam
      Moderator

        It sounds like you did not have this problem before with DG. One possibility is that you have two instances of DataGraph running on the same file.  For example, you had the file open on another computer and then forget to close that file before moving to a different computer.  Or you might have two instances of DataGraph running on your computer (check for two DG two icons in the doc).

        Either way. we would recommend updating to the latest Beta. There are some recent changes we made in our saving protocol to better handle when you have two instances open.

        In fact, we would be interested in whether the Beta version fixed this issue.

        The second thing to check is whether or not One Drive has reverted to using Files on Demand.  There was an automatic update that OneDrive had a few months ago that automatically turned on “Files on Demand” for users.  That means all your files live on the cloud and are only downloaded when you open them.  We had one user with some corrupted files after this conversion. See this older post on One Drive for more details.

        We recommend that you do NOT use Files on Demand with DataGraph or at least set DataGraph files/folders to “Always keep on this device”.  DataGraph is a package file that is actually a folder. It is a native Mac format and it’s not clear that OneDrive is able to always appropriately handle these files when they live only in the cloud.

        Here is a screen shot about OneDrive to help you discern when a file lives in the cloud. See the little cloud icon in the bottom right corner.

        OneDrive

        The last thing you could do is turn off Autosave, but if you can try these solutions first and let us know the results, we would appreciate that.  Thanks!

        #9638
        joel turner
        Participant

          Hi, sorry it’s taken me a while to respond I’ve been out of the office. Looks like it was set to store files in the cloud. I’ve reverted it to keeping them locally and will let you know if that fixes the issues!

          Cheers,

           

          Joel

           

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        DataGraph Forums Technical Support Support Desk File Updated by Another Program