Some dgraph files will not open after update

DataGraph Forums Technical Support Bug reports Some dgraph files will not open after update

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  • #14509
    dbailey
    Participant

      I just updated my Mac operating system to Sequoia 15.0.1, and I updated DataGraph to v 5.2.  Unfortunately, only a few of my datagraph files would open after these changes (and they all worked prior to the updates).  I followed the advice given above to download the Beta version, and that helped; I can now open ~60% of my older .dgraph files.  Unfortunately, two of my larger (and most important) files will not open.

       

      Do you have any additional advice to help me solve this problem?

       

      #14510
      dgteam
      Moderator

        Hi, I think you must mean v 5.4, though if you downloaded the beta, that is our latest version. You should receive an email from the helpline requesting a copy of one of the files you are having trouble with.

        Thanks for reporting.

         

         

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      DataGraph Forums Technical Support Bug reports Some dgraph files will not open after update