Program crash

[dglaserParticipant]

I am using datagraph 4.6 on mac os catalina 10.15.6 (I think both are the most recent). The crash happens when I try to save a file in datagraph, I get the pinwheel and even force quitting doesnt close the program. This seems to cause a cascading crash that forces me to hard shut down my computer (with the power button) as every program is unresponsive. It doesnt happen every time I save a file, but it seems to be coincident with excel or word being open. Hopefully you can help with this issue, it is quite frustrating.

[dgteamModerator]

Here are a couple of possible situations that could cause this behavior.

First, if you are saving to a remote disk, that could be an issue.  So let us know if that is the case.

A second possibly would be the computer is running out of memory for some reason.   The next time this happens, check the activity monitor to see if it looks like you have run out of memory.  When memory is tight, the system starts compressing memory and saves part of it to disk, that can be really slow and if the application keeps gobbling up more this is a vicious cycle.

If there is crash log please email the contents,  Help > Ask a question via email.

[dglaserParticipant]

I am indeed saving to a remote disk (google drive). is this an issue? I have done this previously with no issue in os mojave.

[davidModerator]

Are you mounting the Google drive on the desktop using Google Drive?

Something similar to this?

And this worked in 10.14 but broke in 10.15, right?

Pinweels show up when there is a system lock that is stuck.  This could be memory access, network access or file system access.  This should of course not happen.  I’ve never been able to trigger this accidentally or on purpose, and a standard application like DataGraph is not supposed to have that power.  It does look like the fault is on Apple or Google, but I might be able to work around it.

DataGraph files are really packages which allows incremental saves.  This means however that there is a lot of folder/file access when a “file” is saved.  Some sync utilities get confused with this.

We will try to replicate this on our end.  Are you using the Mac App store version (that adds in Sandboxing as a variable)?  If you are, does this happen when you try the beta version?

[dglaserParticipant]

My google drive is indeed mounted on the desktop. i never had this issue prior to updating to catalina.

[dgteamModerator]

Are you using the Mac App store version?  If so, could you try registering your copy (from the account information window in the macApp store version), and running our beta version, which is not Sandboxed.  It would be helpful to know if running the beta version has the same issue.

[dglaserParticipant]

I am indeed using the app store version. I tried reinstalling both datagraph and google drive, the issue is still occurring. The issue only happens when google drive is actively syncing. When I pause syncing, the program doesnt crash. I will try the beta version.

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