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Odd Character

  • 1 year, 8 months ago loa1
    Participant

    Hi

    I randomly get and odd character appearing on the text label (hashtag and black border as seen on the image below), mainly on the y-axis. It’s very strange why it appears on the eps output and it is not visible on the Datagraph window.

    The only way to remove the odd character, I need to take the file into illustrator.

    Please advice if this can be fixed?

    Fired    -fired (

    Thank you

    1 year, 8 months ago dgteam
    Moderator

    We have been testing the eps output and cannot replicate this issue.

    If possible please email a file with this problem to our help email.  You can access the email from the DataGraph Help menu.  That would help us to diagnose what is happening.  Thank you!

     

    1 year, 7 months ago dgteam
    Moderator

    In case anyone else has this issue with EPS files, this problem seemed to be related to a missing font and is not an issue with DataGraph.   DataGraph calls the macOS system to create the EPS files, and this could be a bug in the OS.

    The problem was solved by using an SVG file format instead.  The SVG is format is a vector based file (like EPS) that can be edited in other graphics programs.

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